Office Administration

The Office Administration curriculum prepares individuals for positions in administrative support careers. It equips office professionals to respond to the demands of a dynamic computerized workplace.

Students complete courses designed to develop proficiency in the use of integrated software, oral and written communication, analysis and coordination of office duties and systems and other support topics. Emphasis is placed on non-technical as well as technical skills.

Graduates should qualify for employment in a variety of positions in business, government and industry. Job classifications range from entry-level to supervisor to middle management. With appropriate work experience, graduates may apply for certification as a Certified Professional Secretary® (CPS®)/Certified Administrative Professional® (CAP®) through the International Association of Administrative Professionals (IAAP).

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Office Administration (A25370)

Degree Awarded

The Associate in Applied Science Degree - Office Administration is awarded by the College upon completion of this program.

Admissions

  • Complete a CPCC application.
  • Submit high school transcript and any college transcripts.
  • Take required placement tests to determine placement in English (ENG) and mathematics (MAT) courses.
  • Meet with a counselor by calling the Advisement & Student Success Center on Cato Campus at 704.330.2722 ext. 7801.
  • Check the Courses section to determine prerequisites or co-requisites required to register for courses.

Contact Information

The Office Administration program is in the Professional Careers Division. For more information, call the Office Administration Program Chair at 704.330.6851 or visit the department website at cpcc.edu/office_systems.

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General Education Requirements
ENG 111Writing and Inquiry3.0
COM 110Introduction to Communication3.0
Select one of the following:3.0
Writing and Research in the Disciplines
Literature-Based Research
Professional Research & Reporting
Select one of the following:3.0
Mathematical Measurement and Literacy
Algebra/Trigonometry I
Quantitative Literacy
Statistical Methods I
Precalculus Algebra
Calculus I
Select 3 credits of the following:3.0
Art Appreciation
Art History Survey I
Art History Survey II
Cultural Studies
Myth in Human Culture
Music Appreciation
Introduction to Jazz
Philosophical Issues
Introduction to Ethics
World Religions
Select 3 credits of the following:3.0
Principles of Microeconomics
Principles of Macroeconomics
World Civilizations I
World Civilizations II
American History I
American History II
American Government
General Psychology
Introduction to Sociology
Major Requirements
OST 164Text Editing Applications3.0
OST 184Records Management3.0
OST 136Word Processing3.0
OST 289Administrative Office Management3.0
OST 131Keyboarding2.0
OST 134Text Entry & Formatting3.0
OST 135Advanced Text Entry & Formatting4.0
OST 236Advanced Word or Information Processing3.0
OST 137Office Software Applications3.0
OST 286Professional Development3.0
OST 138Advanced Software Applications3.0
OST 223Administrative Office Transcription I3.0
OST 233Office Publications Design3.0
ACC 110Ten-Key Skills1.0
CIS 110Introduction to Computers3.0
Select one of the following courses:2.0
Office Finance Solutions
College Accounting
Principles of Financial Accounting
Technical Electives
Select 9 credits of the following:9.0
Windows (TM)
Work-Based Learning I
Work-Based Learning I
Work-Based Learning II
Spreadsheet
Principles of Supervision
Introduction to Business
Spanish for the Workplace
Emerging Technologies
College Study Skills
College Student Success
College Transfer Success
Total Credits72

Office Administration -  Legal (A25370L)

Legal is a concentration under the curriculum title of Office Administration. This curriculum prepares individuals for entry-level positions in legal or government-related offices and provides professional development for the currently employed.

Course work includes terminology, operational procedures, preparation and transcription of documents, computer software and court-related functions as they relate to the legal office profession. Emphasis is placed on the development of accuracy, organizational skills, discretion and professionalism.

Graduates should qualify for employment in corporate legal departments; private practices, including real estate and estate planning; and city, state and federal government offices. With appropriate work experience, graduates may apply for certification as a Professional Legal Secretary (PLS).

Degree Awarded

The Associate in Applied Science Degree - Office Administration - Legal  is awarded by the College upon completion of this program.

Admissions

  • Complete a CPCC application.
  • Submit high school transcript and any college transcripts.
  • Take required placement tests to determine placement in English (ENG) and mathematics (MAT) courses.
  • Meet with a counselor by calling the Advisement & Student Success Center on Cato Campus at 704.330.2722 ext. 7801.
  • Check the Courses section to determine prerequisites or co-requisites required to register for courses.

Notes

Students interested in the Office Administration - Legal should consult with a faculty advisor regarding selection of elective courses.

Contact Information

The Office Administration - L program is in the Professional Careers Division. For more information, call the Office Administration Program Chair at 704.330.6851 or visit the department website at cpcc.edu/office_systems.

General Education Requirements
ENG 111Writing and Inquiry3.0
Select 3 credits from the following:
Writing and Research in the Disciplines
Literature-Based Research
Professional Research & Reporting
Select 3 credits of the following:3.0
Introduction to Communication
Public Speaking
Select 3 credits of the following:3.0
Mathematical Measurement and Literacy
Algebra/Trigonometry I
Quantitative Literacy
Statistical Methods I
Precalculus Algebra
Calculus I
Select 3 credits of the following:3.0
Art Appreciation
Art History Survey I
Art History Survey II
Cultural Studies
Myth in Human Culture
Music Appreciation
Introduction to Jazz
Philosophical Issues
Introduction to Ethics
World Religions
Select 3 credits of the following:3.0
Principles of Microeconomics
Principles of Macroeconomics
World Civilizations I
World Civilizations II
American History I
American History II
American Government
General Psychology
Introduction to Sociology
Major Requirements (Core)
CTS 130Spreadsheet3.0
OST 122Course OST 122 Not Found3.0
OST 131Keyboarding2.0
OST 134Text Entry & Formatting3.0
OST 136Word Processing3.0
OST 137Office Software Applications3.0
OST 138Advanced Software Applications3.0
Select 3 credit of the following:3.0
Office Finance Solutions
College Accounting
Principles of Financial Accounting
OST 155Legal Terminology3.0
OST 156Legal Office Procedures3.0
OST 164Text Editing Applications3.0
OST 165Course OST 165 Not Found3.0
OST 184Records Management3.0
OST 251Legal Document Formatting3.0
OST 252Legal Transcription I3.0
OST 286Professional Development3.0
OST 289Administrative Office Management3.0
Technical Electives
Select 6 credits of the following:6.0
College Student Success
College Study Skills
College Transfer Success
Windows (TM)
Keyboard Skill Building
Office Publications Design
Advanced Word or Information Processing
Emerging Technologies
Spanish for the Workplace
Work-Based Learning I
Work-Based Learning I
Work-Based Learning II
Work-Based Learning II
Total Credits71

Office Administration Diplomas (D25370)

Office Administration Diploma in General Clerical Skills (D25370-D1)

The purpose of the General Clerical Skills curriculum is to prepare the individual to enter clerical office occupations. This purpose is fulfilled through skill development in the areas of word processing, records management and ten-key skills. Through these skills and through development of personal competencies and qualities, individuals are able to function effectively in office-related activities at the entry-level. The courses in this diploma can be applied toward the A.A.S. degree in Office Administration.

Graduates should qualify for entry-level employment in general clerical positions in business, government and industry.

Diploma Awarded

The Diploma in General Clerical Skills – Office Administration is awarded by the College upon completion of this program.

Admissions

  • A high school diploma or equivalent is required.
  • Many courses have prerequisites or co-requisites. Check the Courses section for details.

Contact Information

The Office Administration Diploma is in the Professional Careers Division. For more information, call the Office Administration Program Chair at 704.330.6851 or visit the department website at cpcc.edu/office_systems.

General Education Requirements
ENG 111Writing and Inquiry3.0
Select 3 credits of the following:3.0
General Anthropology
Cultural Anthropology
Comparative Cultures
Survey of Economics
Principles of Microeconomics
Principles of Macroeconomics
World Regional Geography
World Civilizations I
World Civilizations II
American History I
American History II
American Government
Comparative Government
International Relations
General Psychology
Developmental Psychology
Abnormal Psychology
Introduction to Sociology
Sociology of the Family
Social Diversity
Major Requirements
OST 164Text Editing Applications3.0
OST 184Records Management3.0
OST 136Word Processing3.0
CIS 111Basic PC Literacy2.0
or CIS 110 Introduction to Computers
OST 286Professional Development3.0
OST 131Keyboarding2.0
ACC 110Ten-Key Skills1.0
CTS 112Windows (TM)2.0
OST 134Text Entry & Formatting3.0
OST 137Office Software Applications3.0
OST 138Advanced Software Applications3.0
WBL 112Work-Based Learning I2.0
Total Credits36

Office Administration Diploma in Word Processing Operator (D25370-D2)

The Word Processing curriculum prepares individuals to create, edit and proof a variety of documents accurately. Upon completion of this program, students will possess knowledge of word processing, database, spreadsheet and electronic mail software. The courses in this diploma can be applied toward the A.A.S. degree in Office Administration.

Graduates should qualify for entry-level employment in word processing positions in business, government and industry.

Diploma Awarded

The Diploma in Word Processing Operator – Office Administration is awarded by the College upon completion of this program.

Admissions

  • A high school diploma or equivalent is required.
  • Many courses have prerequisites or co-requisites. Check the Courses section for details.

Contact Information

The Word Processing Operator Diploma is in the Professional Careers Division. For more information, call the Office Administration Program Chair at 704.330.6851 or visit the department website at cpcc.edu/office_systems.

General Education Requirements
ENG 111Writing and Inquiry3.0
Select 3 credits of the following:3.0
General Anthropology
Cultural Anthropology
Comparative Cultures
Survey of Economics
Principles of Microeconomics
Principles of Macroeconomics
World Civilizations I
World Civilizations II
American History I
American History II
American Government
Comparative Government
International Relations
General Psychology
Developmental Psychology
Abnormal Psychology
Introduction to Sociology
Sociology of the Family
Social Diversity
World Regional Geography
Major Requirements
OST 164Text Editing Applications3.0
OST 184Records Management3.0
CIS 110Introduction to Computers3.0
OST 286Professional Development3.0
OST 131Keyboarding2.0
OST 136Word Processing3.0
OST 134Text Entry & Formatting3.0
OST 236Advanced Word or Information Processing3.0
OST 137Office Software Applications3.0
OST 138Advanced Software Applications3.0
CTS 112Windows (TM)2.0
OST 233Office Publications Design3.0
CTS 130Spreadsheet3.0
WBL 112Work-Based Learning I2.0-3.0
or BUS 110 Introduction to Business
Total Credits45-46

Office Administration Certificates (C25370)

Office Administration Certificate with a Specialization in Receptionist Skills (C25370-C1)

The Receptionist curriculum prepares individuals to receive and route telephone calls, greet visitors and handle filing, mailing, copying and faxing. In addition, students would possess basic keyboarding and computer skills. The courses in this certificate can be applied toward the A.A.S. degree in Office Administration.

Graduates should qualify for entry-level employment in receptionist positions in business, government and industry.

Certificate Awarded

The Certificate in Receptionist Skills – Office Administration is awarded by the College upon completion of this program.

Admissions

  • A high school diploma or equivalent is required.
  • Many courses have prerequisites or co-requisites. Check the Courses section for details.

Contact Information

The Receptionist Skills Certificate is in the Professional Careers Division. For more information, call the Office Administration Program Chair at 704.330.6851 or visit the department website at cpcc.edu/office_systems.

Major Requirements
OST 164Text Editing Applications3.0
OST 136Word Processing3.0
CIS 111Basic PC Literacy2.0
or CIS 110 Introduction to Computers
OST 286Professional Development3.0
OST 131Keyboarding2.0
OST 137Office Software Applications3.0
Total Credits16

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Office Administration Certificate with a Specialization in Software Use (C25370-C2)

The Certificate in Software Use provides students with an introductory knowledge of software usage to enable them to function effectively in an office environment using the touch keying system. Students will have knowledge of word processing, database, spreadsheets and electronic mail applications. The courses in this certificate can be applied toward the A.A.S. degree in Office Administration.

Graduates should qualify for employment in entry-level positions in business, government and industry.

Certificate Awarded

The Certificate in Software Use – Office Administration is awarded by the College upon completion of this program.

Admissions

  • A high school diploma or equivalent is required.
  • Many courses have prerequisites or co-requisites. Check the Courses section for details.

Contact Information

The Software Use Certificate is in the Professional Careers Division. For more information, call the Office Administration Program Chair at 704.330.6851 or visit the department website at cpcc.edu/office_systems.

Major Requirements
OST 136Word Processing3.0
CIS 111Basic PC Literacy2.0
or CIS 110 Introduction to Computers
OST 131Keyboarding2.0
OST 137Office Software Applications3.0
CTS 130Spreadsheet3.0
CTS 112Windows (TM)2.0
Total Credits15

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Office Administration Specialist Certificate (C25370-C5)

The Office Administration Specialist curriculum prepares individuals for entry level positions in a professional office environment by developing the following skills:

  • Speed and accuracy in keyboarding
  • Email functions: scheduling appointments and meetings, creating contacts, maintaining calendars
  • Career strategies
  • Introduction to Computers
  • Processing electronic documents

The courses in this certificate can be applied toward the A.A.S. degree in Office Administration.

Certificate Awarded

The Office Administration Specialist Certificate is awarded by the College upon completion of this program.

Admissions

  • A high school diploma or equivalent is required.

Contact Information

The Office Administration Specialist Certificate is in the Professional Careers Division. For more information, call the Office Administration program Chair at 704.330.6851 or visit the department website at cpcc.edu/office_systems.

Major Requirements
CIS 111Basic PC Literacy2.0
or CIS 110 Introduction to Computers
OST 131Keyboarding2.0
OST 134Text Entry & Formatting3.0
OST 137Office Software Applications3.0
OST 286Professional Development3.0
Total Credits13

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Courses

OST 131. Keyboarding. 2.0 Credits. Class-1.0. Clinical-0.0. Lab-2.0. Work-0.0

This course covers basic keyboarding skills. Emphasis is placed on the touch system, correct techniques, and development of speed and accuracy. Upon completion, students should be able to key at an acceptable speed and accuracy level using the touch system.

OST 132. Keyboard Skill Building. 2.0 Credits. Class-1.0. Clinical-0.0. Lab-2.0. Work-0.0

This course is designed to increase speed and improve accuracy in keyboarding. Emphasis is placed on diagnostic tests to identify accuracy and speed deficiencies followed by corrective drills. Upon completion, students should be able to keyboard rhythmically with greater accuracy and speed.

OST 134. Text Entry & Formatting. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This course is designed to provide skills needed to increase speed, improve accuracy, and format documents. Topics include letters, memos, tables, and business reports. Upon completion, students should be able to produce documents and key timed writings at speeds commensurate with employability.

Prerequisites: Take OST 131 Minimum grade C

OST 135. Advanced Text Entry & Formatting. 4.0 Credits. Class-3.0. Clinical-0.0. Lab-2.0. Work-0.0

This course is designed to incorporate computer application skills in the generation of office documents. Emphasis is placed on advanced document production. Upon completion, students should be able to make independent decisions regarding planning, style, and method of presentation.

Prerequisites: Take OST 134 Minimum grade C

OST 136. Word Processing. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This course is designed to introduce word processing concepts and applications. Topics include preparation of a variety of documents and mastery of specialized software functions. Upon completion, students should be able to work effectively in a computerized word processing environment. Students should be proficient in keyboarding skills and will be introduced to a computerized skills and concepts testing environment.

Prerequisites: Take OST 131 or CIS 110 Minimum grade C

OST 137. Office Software Applications. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This course introduces the concepts and functions of software that meets the changing needs of the community. Emphasis is placed on the terminology and use of software through a hands on approach. Upon completion, students should be able to use software in a business environment.

OST 138. Advanced Software Applications. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This course is designed to improve the proficiency in the utilization of software applications used in business offices through a hands-on approach. Emphasis is placed on in-depth usage of software to create a variety of documents applicable to current business environments. Upon completion, students should be able to master the skills required to design documents that can be customized using the latest software applications.

Prerequisites: Take CIS 110 CIS 111 or OST 137 Minimum grade C

OST 141. Med Terms I-Med Office. 3.0 Credits. Class-3.0. Clinical-0.0. Lab-0.0. Work-0.0

This course uses a language-structure approach to present the terminology and vocabulary that will be encountered in medical office settings. Topics include word parts that relate to systemic components, conditions, pathology, and disorder remediation in approximately one-half of the systems of the human body. Upon completion, students should be able to relate words to systems, pluralize, define, pronounce, and construct sentences with the included terms.

OST 142. Med Terms II-Med Office. 3.0 Credits. Class-3.0. Clinical-0.0. Lab-0.0. Work-0.0

This course is a continuation of OST 141 and continues the study, using a language-structure approach, of medical office terminology and vocabulary. Topics include word parts that relate to systemic components, conditions, pathology, and disorder remediation in the remaining systems of the human body. Upon completion, students should be able to relate words to systems, pluralize, define, pronounce, and construct sentences with the included terms.

Prerequisites: Take OST 141

OST 148. Medical Coding Billing & Insurance. 3.0 Credits. Class-3.0. Clinical-0.0. Lab-0.0. Work-0.0

This course introduces fundamentals of medical coding, billing, and insurance. Emphasis is placed on the medical billing cycle to include third party payers, coding concepts, and form preparation. Upon completion, students should be able to explain the life cycle of and accurately complete a medical insurance claim.

OST 149. Medical Legal Issues. 3.0 Credits. Class-3.0. Clinical-0.0. Lab-0.0. Work-0.0

This course introduces the complex legal, moral, and ethical issues involved in providing health-care services. Emphasis is placed on the legal requirements of medical practices; the relationship of physician, patient, and office personnel; professional liabilities; and medical practice liability. Upon completion, students should be able to demonstrate a working knowledge of current medical law and accepted ethical behavior.

OST 153. Office Finance Solutions. 2.0 Credits. Class-1.0. Clinical-0.0. Lab-2.0. Work-0.0

This course introduces basic bookkeeping concepts. Topics include entering data in accounts payable and receivable, keeping petty cash records, maintaining inventory, reconciling bank statements, running payroll, and generating simple financial reports. Upon completion, students should be able to demonstrate competence in the entry and manipulation of data to provide financial solutions for the office.

OST 155. Legal Terminology. 3.0 Credits. Class-3.0. Clinical-0.0. Lab-0.0. Work-0.0

This course covers the terminology appropriate to the legal profession. Topics include legal research, court systems, litigation, civil and criminal law, probate, real and personal property, contracts and leases, domestic relations, equity, and corporations. Upon completion, students should be able to spell, pronounce, define, and accurately use legal terms.

OST 156. Legal Office Procedures. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This course covers legal office functions involved in the operation of a law office. Emphasis is placed on procedures in the law office involving the court system, legal research, litigation, probate, and real estate, personal injury, criminal, and civil law. Upon completion, students should be able to demonstrate a high level of competence in performing legal office duties. This course is a unique requirement of the Legal Office Systems concentration in the Office Systems Technology program.

Prerequisites: Take OST 134

OST 164. Text Editing Applications. 3.0 Credits. Class-3.0. Clinical-0.0. Lab-0.0. Work-0.0

This course provides a comprehensive study of editing skills needed in the workplace. Emphasis is placed on grammar, punctuation, sentence structure, proofreading, and editing. Upon completion, students should be able to use reference materials to compose and edit text.

OST 184. Records Management. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This course includes the creation, maintenance, protection, security, and disposition of records stored in a variety of media forms. Topics include alphabetic, geographic, subject, and numeric filing methods. Upon completion, students should be able to set up and maintain a records management system.

OST 191. Selected Topics in Office Systems Technology. 1.0 Credit. Class-1.0. Clinical-0.0. Lab-0.0. Work-0.0

OST 223. Administrative Office Transcription I. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This course provides experience in transcribing documents. Emphasis is placed on appropriate formatting, advanced text editing skills, and transcription techniques. Upon completion, students should be able to transcribe office documents.

Prerequisites: Complete one of the following options:Take OST 134 OST 164 with a minimum grade of C
Take OST 136 OST 164 with a minimum grade of C

OST 233. Office Publications Design. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This course provides entry-level skills in using software with desktop publishing capabilities. Topics include principles of page layout, desktop publishing terminology and applications, and legal and ethical considerations of software use. Upon completion, students should be able to design and produce professional business documents and publications. Hands-on experience using a software package on a PC is provided to illustrate concepts and provide practice in developing documents and publications.

Prerequisites: Take OST 136

OST 236. Advanced Word or Information Processing. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This course develops proficiency in the utilization of advanced word/information processing functions. Emphasis is placed on advanced word processing features. Upon completion, students should be able to produce a variety of complex business documents.

Prerequisites: Take OST 136 Minimum grade C

OST 241. Med Ofc Transcription I. 2.0 Credits. Class-1.0. Clinical-0.0. Lab-2.0. Work-0.0

This course introduces machine transcription techniques as applied to medical documents. Emphasis is placed on accurate transcription, proofreading, and use of reference materials as well as vocabulary building. Upon completion, students should be able to prepare accurate and usable transcripts of voice recordings in the covered specialties.

Prerequisites: Take MED 121 or OST 141 with a minimum grade of C
Take OST 134 OST 136 with a minimum grade of C

OST 243. Med Office Simulation. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This course introduces medical systems used to process information in the automated office. Topics include traditional and electronic information resources, storing and retrieving information, and the billing cycle. Upon completion, students should be able to use the computer accurately to schedule, bill, update, and make corrections.

Prerequisites: Take OST 134 OST 136 OST 148 Minimum grade C

OST 251. Legal Document Formatting. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This document is designed to provide experience in the preparation of various types of legal forms and documents. Emphasis is placed on formatting and keying legal forms, documents, and correspondence. Upon completion, students should be able to produce these documents with accuracy and speed.

Prerequisites: Complete one of the following options:Take OST 134 OST 155
Take OST 136 OST 155

OST 252. Legal Transcription I. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This course provides experience in transcribing legal correspondence, forms, and documents. Emphasis is placed on developing listening skills to transcribe documents. Upon completion, students should be able to transcribe documents with accuracy.

Prerequisites: Complete one of the following options:Take OST 134 or OST 136 with a minimum grade of C
Take OST 155 with a minimum grade of C

OST 284. Emerging Technologies. 2.0 Credits. Class-1.0. Clinical-0.0. Lab-2.0. Work-0.0

This course provides opportunities to explore emerging technologies. Emphasis is placed on identifying, researching, and presenting current technological topics for class consideration and discussion. Upon completion, students should be able to understand the importance of keeping abreast of technological changes that affect the office professional.

OST 286. Professional Development. 3.0 Credits. Class-3.0. Clinical-0.0. Lab-0.0. Work-0.0

This course covers the personal competencies and qualities needed to project a professional image in the office. Topics include interpersonal skills, health lifestyles, appearance, attitude, personal and professional growth, multicultural awareness, and professional etiquette. Upon completion, students should be able to demonstrate these attributes in the classroom, office, and society.

OST 289. Administrative Office Management. 3.0 Credits. Class-2.0. Clinical-0.0. Lab-2.0. Work-0.0

This course is designed to be a capstone course for the office professional and provides a working knowledge of modern office procedures. Emphasis is placed on scheduling, telephone procedures, travel arrangements, event planning, office design, and ergonomics. Upon completion, students should be able to adapt in an office environment.

Prerequisites: Take OST 134 OST 164 with a minimum grade of C
Take OST 136 OST 164 with a minimum grade of C