Gain the knowledge and confidence to deliver a professional edge to communications. For complete details about this program, visit the Corporate and Continuing Education Website for Communication.
Courses and content may change, covering topics that include writing, speaking and conflict management. Courses may be in-person or online and may include the following:
Punctuation and Grammar
Communicating in Business for Non-native English Speakers
Discover Sign Language
Certified Mediator and Arbitrator
Certified Mediator and Conflict Resolution Specialist
Navigating Beyond Conflict
For group training offered in many leadership and management topics, including communication and team building, contact the Corporate Learning Center at 704.330.4660
AGI 7005. Generations in the Workplace: Leveraging Age Diversity. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Age diversity is a central theme in today's evolving workplace. With four generations working together tensions may be inevitable. Yet are different age groups really that different? Or does the human tendency to generalize paint a distorted picture of generations, as it once did of genders or ethnic groups? Learn to understand the differences in today's workplace.
DDI 8015. Navigating Beyond Conflict. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Conflict prevents people from getting along to the best of their ability and in turn, reaching individual and collective goals. So often, we do not understand where the other person is coming from and it creates unnecessary tensions because we haven't been given the tools to handle what can be a very uncomfortable and unproductive ongoing situation. Individuals need to know how to effectively navigate beyond conflict to prevent damage from occurring. Students learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results.
DDI 8020. Communicating with Impact. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Effective communication is critical in building and maintaining personal and professional relationships yet even the most well-meaning individuals struggle with this skill and perception is our reality. When we are more confident in our communication style and delivery, we are often more respected and the message may be better received. Many organizations focus on technical skills as all-important to success in the workplace, yet strong interpersonal skills are equally essential in transforming individual contributors into exceptional performers who have a greater impact in their roles. This course provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships and achieve desired results.
ESL 8058. Communicating in Business for Non-Native English Speakers. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Communicating in Business is for students at the intermediate level who need to improve their skills in the key areas of business communication: taking part in meetings, telephoning, negotiating, presenting, and socializing. Participants will develop essential skills and knowledge for communicating effectively in English in the business world.
GAT 8027. Technical Writing. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Develop your technical writing skills to become a greater asset in any administrative or management role. While there are no specific prerequisites for the course, you should have a good grasp of the English language, grammar and punctuation. You should also be comfortable using email and the Internet.
GAT 8048. Certificate in Mediation and Arbitration. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This course provides you with the comprehensive training necessary for becoming a certified mediation or arbitration professional. It is structured around the Mediators Without Borders INACCORD® conflict resolution model, and offers you the chance to practice your skills through simulated roleplaying exercises. Skills covered include facilitating hearings, weighing evidence and testimony, and rendering awards, as well as fundamentals of conflict analysis and resolution. Upon successful completion Mediators Without Borders will award you four individual certificates in Mediation, Applied Mediation Practice, Arbitration and Professional Mediator and Arbitrator. A final exam is optional upon completion of the program.
GAT 8049. Certified Mediator and Conflict Resolution Specialist. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Learn how to effectively help others negotiate and collaborate through the most difficult disputes with training in the InAccord® Conflict Analysis model for mediation including applied practice with simulated role plays. The course concludes with instruction on Workplace Conflict Resolution to prepare you to mediate the most common workplace disputes.
OSC 7017. Punctuation and Grammar. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This course will help students learn to avoid common errors in written office communications. Students will achieve a better understanding of how appropriate grammar and punctuation reflect professionalism in written correspondence.
OSC 7018. Business Writing. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This course will help students examine purpose, organization, sentence structure, and word choice to improve business writing.
OSC 7026. Effective Business Writing. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Don't let small gaps in your business writing skills prevent you from reaching your full potential! It doesn't matter whether you're a clerical worker, an engineer, or an executive. If you communicate with others in writing, you need this course to help you identify and eliminate problem areas.
SBX 8112. Business and Marketing Writing. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This fun, introductory course will teach you to write or identify copy that achieves business and marketing goals. Whether you seek to improve your own writing or learn to identify effective copy, this course will help you understand the power of writing - and use it to present a solid, cohesive message to your target audience.