BUS 7002. Leadership Training - BLUM. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Leadership training for supervisors and managers. This class will cover all areas of leadership: Leadership Generalities, Communication, Leadership Styles, Conflict Management, Intercultural Communication, Teamwork, Time Management, Continuous Improvement.
BUS 7003. Charlotte Aviation Customer Service. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Designed to increase the skills and knowledge needed in challenging workplace situations that require excellent customer service. Presented with a mix of class discussion, activities and role play opportunities, this course will allow participants to identify the components of great customer service and how to incorporate those into every day work while also highlighting the need to take care of themselves with tips and best practices for keeping stress levels in check.
BUS 7005. Statistical Analysis for Research Methodology. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Using statistical analysis to better understand and present research methods for management analysts.
BUS 7006. Identifying and Preventing Workplace Bullying. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
What is workplace bullying? What are the signs and symptoms of bullying perpetrators and victims? What can I do to prevent bullying before it happens? Join us for this two-hour class as we unravel workplace bullying as it relates to quid pro quo and hostile environment harassment. Watch and listen for the signs and symptoms as you work toward a harassment free environment. This course focuses on Anton Hout's (www.overcomingbullying.org) eight bully types: the screaming mimi, the two-headed snake, the constant critic, the gatekeeper, the attention seeker, the wannabe, the guru and the sociopath.
BUS 7018. Getting Things Done- Managing Time. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This course will help participants evaluate personal styles of organization and time management preferences while suggesting practical techniques for application to make better use of time and space. Purchase book, "How to Make the Most of Your Workday," in the CPCC bookstore prior to attending the first class.
BUS 7026. Hogan Assessments Team Workshop. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Hogan Development Survey evaluates forms of interpersonal behavior that can cause problems at work and in life. Behaviors associated with elevated scores can be strengths, but when overused can derail relationships and careers. Individuals who understand their performance limitations have more successful careers.
BUS 7116. Notary Public I. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This required course is a full introduction to the statutes that regulate the acts of NC notaries. The purpose is for applicants to become qualified candidates for the Notary Public commission. Successful candidates must meet a minimum 80 percent exam score. Review textbook prior to start of class.
BUS 7117. Electronic Notary Certification. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Participants must hold a valid commission as a notary public in NC order to qualify for this certification. This course instructs individuals in procedures required to exercise electronic notarial acts as set forth by the NC Secretary of State. The course will cover the NC Electronic Notary Act and electronic notary processes.
BUS 7200. How to Plan and Book Meetings and Seminars. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This course will teach Administrative Professionals to plan and book meetings outside their workplace with greater confidence and the expertise of a seasoned meeting planner. Students will be taught meeting planning techniques including site selection, lodging arrangements, credit and billing procedures, meal selection and room set up. Participants will also gain insight into the perils and pitfalls that can await an unprepared meeting planner.
BUS 7301. Executive Overview Workshop for Implementing Lean Six Sigma. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Customized workshop will be designed to help the clients' leadership team gain a basic understanding of the Lean and Six Sigma methodologies, explore case studies from different industries and learn what it takes to get started with a Lean or Six Sigma deployment.
BUS 7305. Improving Communication through Listening and Speaking. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This one-day course is designed to provide the communication tools to assist particpants in establishing and maintaining successful personal and professional relationships by building communication skills through listening and speaking. Discussion points will include the importance and perception of the communication based on the communicator's body language and other non-verbal cues, how to make your office more customer friendly, how to become more effective communicator, and much more.
BUS 7307. Basic, Basic Telephone Skills. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
The single greatest way to a company can distinguish itself from its competition is by the level of service it offers and the higher the level of service your organization offers, the more successful it will be. This module will give the learner basic knowledge of telephone etiquette and how to appropriatley answer the telephone for a business.
BUS 7308. Professional Telephone Techniques. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Develop courteous and efficient customer service through professional telephone techniques in just 3 hours. Materials included.
BUS 7311. Service Mentality. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
The single greatest way a company can distinguish itself from its competition is by the level of service it offers and the higher the level of service your organization offers, the more successful it will be. This module will give the learner basic knowledge of customer service and how to understand a service mentality.
BUS 7314. Presentation Success. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This beginning level course will help participants gain confidence in their public speaking ability. Participants will plan, develop and deliver short presentation during class. Each presenter will receive feedback from the instructor and students regarding presentation style, content organization, length, and other topics discussed in class (if applicable). Materials included.
BUS 7315. Assertiveness Without Fear. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Learn the skills to become more assertive in both personal and professional life in just one day. Purchase the book, "Assertiveness Skills," in the CPCC bookstore prior to attending the first class.
BUS 7318. Dealing With Conflict and Negoiation. 0.0 Hours. Class-10.0. Clinical-0.0. Lab-0.0. Work-0.0
Join us for this action packed day class on managing conflict. You will learn some positive facts about conflict along with a discussion on how habits are formed. Time will be spent examining and practicing negotiation skills along with 5 ways to manage conflict. Participants will identify basic needs and how they relate to the subject of the conflict resolution. Tips on becoming better managers will be shared along with an analysis of effective communication skills. Attending this day session will result in your being a more effective manager of conflict situations in the workplace and in other life settings. Materials included.
BUS 7319. Dealing with Difficult People. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This one-day course is designed to provide tools in dealing with difficult people such as learning what triggers certain behaviors, taking ownership of your own behavior, choosing how to respond, and much more. Dealing with Difficult People is intended to help you assess your behaviors, particularly those displayed during conflict. Examine some strategies for putting yourself in charge, instead of letting someone else's emotions control you and your reactions. One of the objectives is to assist you in becoming a better manager of your day-to-day relationships both at work and at home.
BUS 7321. Handling Change & Negativity in our Day To Day World. 0.0 Hours. Class-10.0. Clinical-0.0. Lab-0.0. Work-0.0
This one-day workshop will focus on the change process. Beginning with a range of beliefs about change, participants will have the opportunity to examine their perception of change. Time will be spent studying the components of managing the change process. Attendees will review changes occurring in the workplace and their role in identifying the components that are working for or against change. In addition, personal goals related to the change process will be examined. Assumptions about change and key concepts from Spencer Johnson's book, "Who Moved My Cheese", will be reviewed. Attendees will be better able to understand the change process and apply their learning to changes in their personal and professional lives. Purchase the book, "Who Moved My Cheese", at CPCC bookstore.
BUS 7322. Keeping Positive in a Negative World. 0.0 Hours. Class-10.0. Clinical-0.0. Lab-0.0. Work-0.0
During this one-day workshop, attendees will have the opportunity to examine the affects of negativity in their lives. Negative energy producers will be discussed, along with the physcial and psychological impacts of negativity. Negativity in the workplace and in one's personal life will be analyzed. Ideas will be presented on how to cope with this force which drains us at work and in our personal relationships. Participants will leave with the necessary skills in dealing with negative types and how to prevent us from getting consumed by the negativity.
BUS 7328. Managing Projects for Results. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Learn strategies to manage projects effectively in just one day. Materials included.
BUS 7332. Innovation Skills. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Provides a practical approach to leaders and their teams to think differently about how they work. Learn to help generate new ideas that add value to your organizations and customers. Work together to advocate for the innovation and ensure that valuable new ideas are not lost.
BUS 7334. Communication Skills. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This course provides individuals with tools and techniques to communicate more effectively with co-workers and customers to help build relationships.
BUS 7340. Business Etiquette. 0.0 Hours. Class-42.0. Clinical-0.0. Lab-0.0. Work-0.0
This course identifies types of etiquette, its importance in relation to confidence and credibility, corporate culture, meetings, introductions, and other types of formal and informal business situations.
BUS 7344. MBTI Workshop Understanding Personality Types. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
The workshop utilizes the Meyers Briggs Type Indicator to interpret the results for better self-understanding in personal and professional life. The results from the assessments will be discussed in the workshop to better understand different personality types in the workplace.
BUS 7348. Teambuilding with Myers Briggs. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
The workshop utilizes the Meyers Briggs Type Indicator to interpret the results for better self-understanding in personal and professional life. The results from the assessments will be incorporated in the teambuilding workshop to help build better working relationships.
BUS 7349. Siemens Diversity. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This course is designed to help participants engage in continuous awareness and evaluation of one's own values and experiences as they affect perceptions of others. Look beyond our obvious differences (culture, status, ethnicity, disability), to cultivate and enhance positive working relationships: *Seeking to understand others' viewpoints, norms, and styles. *Demonstrating and understanding of differences and similarities. *Recognizing and addressing culturally biased behaviors to resolve conflict, solve problems and increase individual, team, and organizational performance.
BUS 7352. Strength Finder Team Building. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
All people have a unique combination of talents, knowledge, and skills -- strengths -- that they use in their daily lives to do their work, achieve their goals, and interact with others. Gallup has found that when people understand and apply their strengths, the effect on their lives and work is transformational. People who use their strengths every day are six times more likely to be engaged in their work and three times more likely to say they have an excellent quality of life.
BUS 7355. MBTI Assessment Feedback for Supervisors. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
The workshop utilizes the Meyers Briggs Type Indicator for supervisors to better understand their team and work environment.
BUS 7356. Being Your Best (emotional intelligence). 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
The ability to express and control our own emotions is important, but so is our ability to understand, interpret, and respond to the emotions of others. Learn more about what emotional intelligence is and how it works.
BUS 7358. Effective Customer Service. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Help employees communicate more effectively with customers through two way communication, determining what is being requested from them and how to handle themselves under pressure.
BUS 7359. Understanding and Accepting Others. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Participants should understand diversity, their reality regarding diversity and be able to successfully interact with others in a diverse workforce.
BUS 7360. Replacing Body Language in an E-mail World. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
E-mail, Facebook, Twitter, Linkedin is this the way we communicate? 55% of communication is body language, 35% is tone of voice, and only 10% of communication is done with words. How to deal in an email and text world giving up on two forms of the way we communicate. Learn how to communicate in a multicultural and diverse workplace.
BUS 7365. Are You Running Your Life? Or Is Your Life Running You?. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Understand time and how to best optimize its use. Learn how to analyze your use of time and cover your distractions and interruptions and learn how to manage them. Introduction to delegation as a tool to clear time from your busy schedule. Why do people procrastinate? Answer: They don't have a system. Participants will leave the class with a very detailed action plan to improve their use of time both in the workplace and at home.
BUS 7366. Desk Top Pit Stop Critical Thinking Skills. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Participants participate in a desk top pit stop challenge to learn and apply key concepts required to think critically. Along the way they apply it to their roles and leave with an action plan to put in place after the workshop.
BUS 7370. Mathematical Models for Process Improvement. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This training is designed to give participants a review of basics, such as simple calculations and rounding in preparation for specific instruction in percentages to allow them to calculate percent, ratio, formulas, statistics, and control charts.
BUS 7374. Intro to Leadership. Setting the Stage. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
The workshop is designed to prepare students for the upcoming leadership courses. The workshop will be interactive and fun with the goal of helping participants know what to expect from the leadership series.
BUS 7375. Leadership in the Workplace. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Students will learn to understand their own personal behavioral styles as well as their leadership styles and how these two styles influence how they lead and what areas of leadership should be improved. Students will also use this learning to deflect potential conflict and resolve existing conflict in a multi-cultural work environment.
BUS 7380. Mentor Training - Train the Trainer. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Operations trainers have the responsibility of ensuring that their trainees learn all the required steps and details of the tasks being trained so that they can meet the safety, quality and efficiency requirements of the job. Trainers/mentors must be able to communicate the information effectively and verify that the trainees have understood and internalized what they have learned and can demonstrate ability to perform the trained tasks. Mentors must also act as leaders and role models in training, communicating and demonstrating critical behaviors and attitudes. This course provides training and practice in tools and methods to drive consistency of training methodology and to elevate performance as a trainer/leader.
BUS 7385. Intercultural Awareness Training. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Increase the level of knowledge and understanding of the similarities and difference involved in working with individuals from a different country of origin. Communicating and working with other cultures.
BUS 7400. Making the Transition to Management. 0.0 Hours. Class-50.0. Clinical-0.0. Lab-0.0. Work-0.0
This course is designed to meet universal needs of new supervisors making the transition to management. Topics addressed will include the role of the manager, understanding basic needs of employees, setting expectations with employees, providing recognition and feedback, and making the shift from "doing" to "managing." Purchase book, "Managers as Mentors," in the CPCC bookstore prior to attending the first class.".
BUS 7410. Branding, Marketing for Not for Profit & Association Mgmt. 0.0 Hours. Class-20.0. Clinical-0.0. Lab-0.0. Work-0.0
This 10-hour course is designed for individuals from non-profits and associations. Participants will have a better understanding of: "Positioning & Branding": what it means for your organization, how to strategically plan for your organization around it's purpose, and how to treat your organization like a business for maximum results.
BUS 7411. Process Management. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This blended 21-hour course requires 12 hours in class and nine hours of individual online activity (out of class) and is designed to help participants develop a road map that will enable process owners and teams to identify, define, manage and improve their business processes. The class will address both current and new processes and participants will learn how to ensure they meet business performance objectives.
BUS 7412. Balancing the Mission and Financial Requirements of Your Organization. 0.0 Hours. Class-20.0. Clinical-0.0. Lab-0.0. Work-0.0
This course will provide participants with a basic understanding of the importance of linking the mission of not-for-profit organizations with the financial budget in order to ensure the organization is mission-driven with appropriate financial disciplines. The course is designed to give participants practical tools for budget/ financial management.
BUS 7413. Developing an Effective Not-For-Profit Business Plan. 0.0 Hours. Class-20.0. Clinical-0.0. Lab-0.0. Work-0.0
This course will provide participants of not-for-profit organizations with the tools necessary to develop an effective business plan. Each participant will develop his/her own business plan in class.
BUS 7414. Partnering & Collaboration. 0.0 Hours. Class-20.0. Clinical-0.0. Lab-0.0. Work-0.0
Partnering and collaboration is essential for survival in a not-for-profit organization. Participants will learn how to obtain funds and sponsorships, write grants, partner with other agencies, conduct a program evaluation and more.
BUS 7416. Tapping Your Board's Potential. 0.0 Hours. Class-20.0. Clinical-0.0. Lab-0.0. Work-0.0
This course is designed to help participants understand board and staff roles and responsibilities, policy development, succession planning, how to make board and committee meetings work, new board orientation and more.
BUS 7425. Process Mapping. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Learn to use process mapping to help you document and analyze processes. Process maps provide an overview of the process and can help improve team communications while also serving as a reference document. They can provide a high level view of the flow of a process with major processes identified or can get into sub-processes to show hand-offs between people, organizations and systems. Process maps facilitate process planning and process changes by identifying inter-relationships and aiding troubleshooting.
BUS 7430. Lean Six Sigma Green Belt Certification. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Become Green Belt Certified and have the skills to lead Lean Six Sigma project teams. Work with cross-functional teams to define and measure problems, analyze root causes, implement improvements, and establish control. Course is comprised of two components, online learning and classroom education. Lean Six Sigma project is required to demonstrate the methodology acquired from the course.
BUS 7432. Lean Six Sigma Basics Awareness (white Belt). 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This one-day class gives an overall view of the Six Sigma DMAIC/L process improvement methodology. DMAIC/L is an acronym that stands for Define, Measure, Analyze, Improve, Control, and Leverage. The history, concepts, vocabulary, and many acronyms of Six Sigma are first presented in an easy to understand manner to allow students to "Talk the Talk" of the Six Sigma world. The DMAIC/L tools and methods are then taught in a hands-on manner to begin the "Walk the Talk" using students' examples for implementation of a Six Sigma project.
BUS 7435. Lean Six Sigma Black Belt Certification. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Prepare to provide an organization with the expertise of a certified Lean Six Sigma Black Belt. Course content is built on the American Society for Quality's Body of Knowledge and can assist students in preparing for ASQ certification exam. Black belts lead cross-functional teams to carry out improvement projects, implement tools of Six Sigma and provide statistical expertise for project teams.
BUS 7436. Lean Six Sigma Executive Overview Course. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
After successful completion of this course, participants will have an understanding of the Lean Six Sigma methodology. Participants will understand how Lean Six Sigma projects are selected, measured and monitored to ensure successful completion within an organization.
BUS 7438. Celgard Six Sigma Yellow Belt. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This class introduces some of the basic concepts of Lean Six Sigma. Using online modules, participants will learn tools that will help them identify waste, understand basic statistical concepts, assess process capability, interpret and use control charts, and organize and present data. This course is not intended to develop subject matter experts.
BUS 7439. Celgard Six Sigma Black Belt. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This class introduces concepts, tools, and methodologies that are common to Lean Six Sigma black belt practitioners. By completing online modules, participants will learn skills that can be applied to many areas including project management, problem solving, error proofing, statistical analysis, process control, variability reduction, process mapping, workplace simplification, identification and elimination of waste, rapid changeover, and work flow, layout and design. Note: The subject matter covered in this course is useful in preparing for ASQ certifications such as Lean Six Sigma Black Belt. However, additional self-study combined with practical application is recommended.
BUS 7440. Mini-tab Introduction. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Students will learn how to navigate the various windows, toolbars, and customization features used in Mini-tab to increase their efficiency in performing basic exploratory data analysis. Learn how to import various types of data (Excel, text, etc.), export data and output between MINITAB and various software packages, and how to create, manipulate, and restructure data for specific tasks.
BUS 7445. Lean Six Sigma Yellow Belt. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Lean Six Sigma professionals are very much in demand for continuous process improvements initiatives in all organizations. This course is a blend of ~6 hours of on-line training and 12 hours of classroom instructions spread out over 4 weeks. As Lean Six Sigma tools are learned they will be applied to students' work examples and classroom simulations. Yellow Belt certification requirements include active classroom attendance/participation, passing all on-line modules' post-tests, and a final exam.
BUS 7450. SPC 1: Process Monitoring Using Control Charts. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This course is designed for people who need to have a knowledge and understanding of statistical process control (SPC). Students will learn how to interpret and use control charts to monitor a process for stability. Students will learn about the different types of data and which control chart is the appropriate type of chart to use for a specific situation. Students will be taught how to create and analyze control charts using a statistical software package, Mini-tab.
BUS 7460. Failure Mode and Effects Anaylsis and Control Plans. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
A basic overview of potential failure mode and effects analysis (FMEA) and the relationship of FMEA to Control Plans. The relationship of FMEA and Control Plans to QS-9000 Quality Management System and related AIAG requirements such as APQP and PPAP will be explained.
BUS 7465. APQP & PPAP for Quality. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
The purpose of this course is to provide current and new members of APQP (Core) Teams with the essential awareness, knowledge, understanding, appreciation and skills to perform Advanced Product Quality Planning and the preparation of Control Plans. This course is based on the AIAG APQP/CP reference manual. Participants should have an understanding of ISO/TS 16949:2009 and applicable Automotive Customer requirements and have a working knowledge of control plans. The course also provide employees responsible for PPAP with the essential awareness, knowledge, understanding, appreciation and skills to develop and submit production part approval process documents that meet customer submittal requirements. The course is based on the AIAG PPAP reference manual.
BUS 7500. The Rainmaker School of Professional Sales Development. 0.0 Hours. Class-90.0. Clinical-0.0. Lab-0.0. Work-0.0
This 24-hour course is offered in partnership with national sales trainer, Landy Chase. In only 6 class sessions, participants can improve their personal sellling skills for life. Topics include: selling value vs. selling price, competitive selling strategies, business development skills, dynamic presentation skills, managing meetings effectively, client-focused closing skills, and more! Materials included.
BUS 7511. Business to Business Sales 101. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Business to Business Sales 101 teaches participants to use a repeatable process based on best sales practices that takes them through the sales cycle from initial contact to closing the sale.
BUS 7512. Essential Skills for Sales Success. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Sales is a deliberate process, and Essential Skills for Sales Success leads participants through a comprehensive study of the essentials of sales success. From identifying unique buying behaviors, to prospecting, needs assessment, presenting solutions, and closing, participants learn the skills necessary to achieve success in today's fast-paced selling environment.
BUS 7520. Client-Focused Closing Skills. 0.0 Hours. Class-90.0. Clinical-0.0. Lab-0.0. Work-0.0
The closing process is composed of three separate, yet critical components: presenting pricing property, handling final objections and concerns, and asking professionally for the business. Most sales people think they know to close properly. In reality, however, few really know what to do in response to statements such as "your price is too high" or "let us discuss it with our committee and we'll get back with you." And, truth be told, few sales people ever actually ask for the order - not because of an ability issue, but simply because they don't know how to. Landy takes all of these issues and, many others, head on in this pratical, cutting-edge seminar.
BUS 7522. Essentials of Professional Selling. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
In just one day of highly interactive professional sales training, you will develop and refine your selling skills. Over 50,000 sale professionals globally have enhanced their results by attending this powerful program. This is not another generic sales course; the class is a unique fact-based development program that identifies the sales top producers' best practices as revealed by their customers. Most importantly, during the class you will discover how to utilize these proven techniques to sell YOUR products/services to YOUR customers.
BUS 7575. Designed Sales Strategies for Six Sigma. 0.0 Hours. Class-90.0. Clinical-0.0. Lab-0.0. Work-0.0
Designed Sales Strategies for Six Sigma (DSS-Six Sigma) is a sales strategy development training course. The course is designed to help managers design a common sales process that results in increased productivity in the sales organization. DSS-Six Sigma is designed to integrate the Six Sigma (DMAIC) components into a company's selling and marketing effort.
BUS 7700. Zodiak, the Business of Manufacturing. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This 8-hour simulation developed by Paradigm Learning gets people to learn and use critical financial management and strategic decision-making skills in a creatively designed team exercise. Players run a fictional company on a game board and gain first-hand understanding of the big picture of how their organization makes money and answers to shareholders. They will see the factors - including their personal performance - that impact profitability. Importantly, they will have a chance to discuss applying the concepts in their own organizations. Zodiak is especially relevant in training non-financial people.
BUS 7970. Telephone Doctor. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Telephone Doctor Customer Service Training seeks on improving the way your organization communicates with your customers.
BUS 7975. Challenge of Change. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Change is envitable personally and professionally. Learn tools on how to deal with change successfully.
BUS 7976. Professional Workplace Boundaries. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
The Leadership and Professional Boundaries course is a participative workshop designed to increase the awareness and understanding of managers and supervisors of their key leadership role and responsibility in reinforcing company values and principles and maintaining a productive workplace for all employees. Case studies are used to review the responsibilities that managers and supervisors have in reinforcing the Standards of Conduct and Behavior and to increase awareness of the influence and impact that managers and supervisors have on people in their organization through their daily actions and words. The course emphasizes that respect and trust are main ingredients for a high quality workplace.
BUS 7977. Empowering Employees. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Have you ever walked out of a meeting or a one-on-one and thought, "I would have like to said this.." We are offering a workshop on Empowerment in the Workplace. Learn your preferred and natural style of communication utilizing an online assessment. Strengths. Challenges. Communicating with Confidence.
BUS 8115. 7 Habits of Highly Effective People. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
BUS 8116. Project Management Fundamentals. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This project management course is designed to provide the skills and experience needed to successfully manage projects from initiation to completion. The certification program highlights skill areas of: targeting end objectives, project staffing, the 9 skills of successful project management, project time management, project quality management, project accounting, advanced project management tools. The course will be delivered via instructor-led and computer-based training and includes exercises that allow students to practice the application of knowledge and skills learned during the course. Additionally, the course will include an introduction to Microsoft Project, which will familiarize students with project management software.
BUS 8200. Project Countdown!. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Project Countdown is an extremely realistic project management simulation in a "discovery" learning format. Each participant is an employee of company, called to work on a cross-functional project team, who will be analyzing information, making decisions and managing Countdown to a successful conclusion. The simulation is an intense "nine month" project, with information coming from voice mail, memos, e-mail, phone calls and from the project manager.
BUS 8205. Business E-mail Etiquette. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Do your emails make a professional impression? What do your business emails communicate about you and your message? Now is a good time to assess your email effectiveness and learn ways to make this online form of communication work better for you.
BUS 8210. Be Your Own Editor. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Have you ever asked yourself. "Did I get my point across in that e-mail? Did my report clearly communicate what we accomplished?" Good writing is a product of clear and logical thinking. The higher you go in an organization, the more your job requires the ability to write in an effective and professional manner. In order to gain credibility you must be able to write concisely yet allow your point of view to be communicated clearly. This workshop is designed to help you learn to craft well-written communication through self-editing techniques. Investing in your writing skills will have long-term payoff in your career.
BUS 8220. Building Leadership Trust & Credibility. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This course interactively teaches the importance of trust and credibility in leadership within an organization and how it directly relates to optimal workplace production.
BUS 8230. Working as a Team. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Teamwork and Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
BUS 8235. Develop Effective Working Relationships. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Based on the book "The 5 Languages of Appreciation in the Workplace applies the love language concept to the workplace. This book helps supervisors and employees effectively communicate appreciation and encouragement to each other, resulting in higher levels of job satisfaction, healthier relationships between managers and employees, and decreased cases of burnout. Each book contains an access code for the reader to take a comprehensive online MBA Inventory (Motivating by Appreciation). The results will be used in the workshop.
BUS 8240. Five Behaviors of a Cohesive Team. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Teamwork is a competitive advantage. In this course an intact team is introduced to the Five Behaviors of a Cohesive Team model developed by Patrick Lencioni. Through the team DiSC assessment, the team members learn about themselves, their own and team members' DiSC styles, and how the team rated itself on each of the five behaviors. The assessment also provided feedback on the team's strengths and challenges related to each cohesive behavior providing opportunities for focused action planning.
BUS 8300. Essentials of Project Management. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This class will meet the Project Management deliverables of: initiating, planning, executing, controlling, and closing. Essentials of roles and responsibilities, tracking progress, communicating, scope, budget, resources, and schedule. This session will also in include a project simulation and online work to enhance the elements of project management.
BUS 8310. Time Management Workshop. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Learn how to optimize your time on the job and complete projects on time. Understand how to prioritize tasks and activities to accomplish your goals.
BUS 8311. Hand and Power Tool Safety Training. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Upon completion of this course participants will be able to safely operate various tools including manual hand and stationary power versions. Students will also be able to determine which task each tool should be used for and how these tools will aid them in their job.
BUS 8312. ARC Flash Electrical Safety. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
ARC Flash Electrical Safety introduces new users to the basics of electrical safety. Participants will learn how to avoid powered tool hazards and apply appropriate controls when working with electrical components.
BUS 8315. Training: TDM System User. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
This 2-day course builds on existing knowledge of the TDM System. For example, the course members learn how to structure and configure tool data into classes and groups. The target of this training course is to enable course members to configure and manage TDM on their own.
BUS 8320. Challenging Conversations. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Communicating honestly with a focus on desired results can be tough at times - particularly when you need to deliver a difficult message, give performance feedback, or confront challenging behavior. It's especially hard to deal with anger, silence, or tension. However, navigating your way through these situations is key to being able to resolve conflict and promote creative problem solving.
BUS 8400. Technical Writing. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Upon completion of the learning modules, students in the training will have an understanding and application knowledge of how to write effective instructions, utilize correct sequence and order in instructional tools, and incorporate graphics for visual effect and assistance within a technical document.
BUS 8501. Managing Customer Service. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Discover the methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. Unlock the power of leading by example and setting new trends for customer service in your growing business.
BUS 8502. Leadership. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career. Contrary to popular belief, leadership skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life. Offered in partnership with ed2go.
BUS 8503. Achieving Success with Difficult People. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors and family members. This class will help you with understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.Offered in partnership with ed2go.
BUS 8551. Resume Writing Workshop. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Create an effective resume or improve the one you already have. Transform your resume into a powerful tool that will get you interviews. Learn different resume formats and the advantages and disadvantages of each.
BUS 8600. Anatomy of a Team Leader. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Are you a new people leader or soon to become one? Ease the transition from teammate to people leader and its associated anxieties by learning about yourself and others, as well as practicing personal communication techniques, making sound business decisions, employing effective business strategies, and driving team and corporate change. Lead, coach, set goals, review results and execute strategy confidently from your first day at the helm of your team. Experience, simulate and practice your new skills with other emerging leaders in the classroom -- before you grab the wheel!.
BUS 8700. Keys to Effective Communication. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Become a great conversationalist by learning to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.
BUS 8701. Mastering Public Speaking. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Discover how to talk confidently and persuasively to both large audiences and small groups. Learn how to plan and deliver your presentations skillfully and how to manage one of the most common public speaking barriers-fear.
BUS 8710. Train the Trainer Tool Box Session. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Short training sessions to train and refresh supervisors to develop a consistent method of how to share information with employees. An overview and pointers on how to present. Training would be applicable for all shop employees. Learn how to be most effective and consistent when they deliver information.
BUS 8981. Writing Effective Investigations. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
In this course, you will assess your current technical writing skills and learn specific techniques to improve your style. Emphasis is on organization and appropriate choice of language, primarily for investigations. Content also applies to regulatory documents, email, memos, SOPs, batch records and other technical communications.
BUS 8982. Working Together Works. 0.0 Hours. Class-440.0. Clinical-0.0. Lab-0.0. Work-0.0
Working together is the key way to help your teams, your organization, and yourself become more successful. Becoming an effective supervisor is predicated on alignment, building partnerships and empowering teams. An effective supervisor knows how to resolve conflicts, develop teams, and provide feedback on a continuous basis. Working Together Works! provides supervisors with the techniques, tactics and skills needed to develop each of these key skills and more.